Once we found the right horse, my Lola, I would only allow Dr. Lauri to treat her. And since my girl is a delicate flower, I am calling the office often. Dr. Lauri and her staff have been wonderful to work with, always responding quickly if an emergency and always handling my girl with care. If the matter isn't urgent and she feels I am able to treat the issue myself, she gives me her advice on what to do and it's handled.
I started with Dr. Lauri two years ago when I began searching for my own horse and was bringing horses in for trials. During the trials and vet out she was honest and up front, thorough in her examination and helpful in giving fact based opinions (over my emotional ones) about the health of each horse. She never did excessive testing just to charge me more money which I appreciated, especially if the horse was not a healthy fit.
I could not be happier with Woods End, and highly recommend Dr. Lauri if you are in need of an equine vet!!
Dr. Laurie and her staff are excellent. Thanks to her, our miniature donkey is healed of a fractured hock and walking well today. She took the time to diagnose and guide us through care of her and she rejoiced in her healed leg just as much as we did. She knew when she came to float our horse's teeth this week that Rock would be less nervous with his little donkey friend nearby and thus require less sedation. It worked. We appreciate a vet that takes into account the comfort and trust of her equine patients; that is important to us.
I think it's very unethical, the way I have been treated by your assistant lying to me and telling me you weren't available and hanging up on a paid in full customer . I don't know her from Adam, she sounds like a juvenile, how do I know what she knows. I am a paid in full customer , I have never owed you money . You could at least have the decency to take 5 lousy minutes of your time and talk to me personally. I will be contacting the Better Business Bureau on this matter . I know that won't bother you but with your attitude, you won't have to worry about your customers. If you treat them the way you have treated me , you will drive them away on your own .Even when you were called when my horse was sick you said for my sister to deal with it.
I'm very happy with Dr. Lauri and staff. They are always on time for appointments, kind and gentle and thorough with my horses. I find them very responsive; if I leave a message, they get back to me quickly. Woods End Equine is the best equine veterinary service I've had in the last 19 years.
We have been using Dr. Lauri at Woods End Equine Vet Service for the 13 years we have had our boys:-) We are extremely happy with her in every way and we would highly recommend her to anyone seeking a great Equine Vet. We always tell everyone how much we love her!
12/06/16: Not sure why this is coming in under our daughter's name but I am Pam Houskeeper and my husband Doug and myself continue to be pleased with Dr. Laurie's service. She is always quick to come when we need her for our horse and/or miniature donkey and she treats them with great care. She goes the extra mile to diagnose and consult when she needs more information. Our little donkey healed from a pathological fracture and now is on a special calcium supplement thanks to Dr. Laurie.
Woods End Equine Veterinary Services is a US Veterinary Care based in Sussex, New Jersey. Woods End Equine Veterinary Services is located at 67 Rose Morrow Rd, Sussex, NJ 07461, USA.
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